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Free SolarWinds Training Videos - WHD

Updated July 13th, 2017

SolarWinds Academy - Foundations Series - Video

These short videos will show you how to utilize key features of Web Help Desk.

 

  1. Installing Web Help Desk in FIPS mode (7:04)
  2. Accounts & Permissions (2 videos)
    1. Setting up Web Help Desk Accounts(9:18)
    2. Setting up Web Help Desk Permissions  (6:23)
  3. Request Types  (2 videos)
    1. Use cases for utilizing request types and tech groups (3:00)
    2. Setting up request types (5:11)
  4. Tickets (2 videos)
    1. Best practices for submitting tickets via Web App vs email  (3:29)
    2. Ticket Priority Levels  (3:51)
  5. Action Rules (2 Videos)
    1. Action Rules - CEO opens a help desk ticket (3:34)
    2. Parent Child Relationships - Setting up a new employee (6:00)
  6. Change Management (8:13)
  7. Reporting (2 videos)
    1. Reporting and using advanced search (5:16)
    2. Creating custom reports (4:02)

 

 

 

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