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WebinarUpcoming Webinar: Should I Move My Database to the Cloud?

So you’ve been running an on-premises SQL Server® for a while now. Maybe you’ve moved it from bare metal to a VM, and have seen some positive benefits. But, do you want to see more? If you said “YES!”, then this session is for you, as James Serra will review the many benefits that can be gained by moving your on-prem SQL Server to an Azure® VM (IaaS). He’ll also talk about the many hybrid approaches, so you can gradually move to the cloud. If you are interested in cost savings, additional features, ease of use, quick scaling, improved reliability, and ending the days of upgrading hardware, this is the session for you.

Register now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Training > Free SolarWinds Training Videos - WHD

Free SolarWinds Training Videos - WHD

Updated July 13th, 2017

SolarWinds Academy - Foundations Series - Video

These short videos will show you how to utilize key features of Web Help Desk.

 

  1. Installing Web Help Desk in FIPS mode (7:04)
  2. Accounts & Permissions (2 videos)
    1. Setting up Web Help Desk Accounts(9:18)
    2. Setting up Web Help Desk Permissions  (6:23)
  3. Request Types  (2 videos)
    1. Use cases for utilizing request types and tech groups (3:00)
    2. Setting up request types (5:11)
  4. Tickets (2 videos)
    1. Best practices for submitting tickets via Web App vs email  (3:29)
    2. Ticket Priority Levels  (3:51)
  5. Action Rules (2 Videos)
    1. Action Rules - CEO opens a help desk ticket (3:34)
    2. Parent Child Relationships - Setting up a new employee (6:00)
  6. Change Management (8:13)
  7. Reporting (2 videos)
    1. Reporting and using advanced search (5:16)
    2. Creating custom reports (4:02)

 

 

 

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