Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Training > Free SolarWinds Training Videos - WHD

Free SolarWinds Training Videos - WHD

Updated July 13th, 2017

SolarWinds Academy - Foundations Series - Video

These short videos will show you how to utilize key features of Web Help Desk.

 

  1. Installing Web Help Desk in FIPS mode (7:04)
  2. Accounts & Permissions (2 videos)
    1. Setting up Web Help Desk Accounts(9:18)
    2. Setting up Web Help Desk Permissions  (6:23)
  3. Request Types  (2 videos)
    1. Use cases for utilizing request types and tech groups (3:00)
    2. Setting up request types (5:11)
  4. Tickets (2 videos)
    1. Best practices for submitting tickets via Web App vs email  (3:29)
    2. Ticket Priority Levels  (3:51)
  5. Action Rules (2 Videos)
    1. Action Rules - CEO opens a help desk ticket (3:34)
    2. Parent Child Relationships - Setting up a new employee (6:00)
  6. Change Management (8:13)
  7. Reporting (2 videos)
    1. Reporting and using advanced search (5:16)
    2. Creating custom reports (4:02)

 

 

 

Last modified

Tags

This page has no custom tags.

Classifications

Public