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Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Training > Free SolarWinds Training Videos - WHD

Free SolarWinds Training Videos - WHD

Updated July 13th, 2017

SolarWinds Academy - Foundations Series - Video

These short videos will show you how to utilize key features of Web Help Desk.

 

  1. Installing Web Help Desk in FIPS mode (7:04)
  2. Accounts & Permissions (2 videos)
    1. Setting up Web Help Desk Accounts(9:18)
    2. Setting up Web Help Desk Permissions  (6:23)
  3. Request Types  (2 videos)
    1. Use cases for utilizing request types and tech groups (3:00)
    2. Setting up request types (5:11)
  4. Tickets (2 videos)
    1. Best practices for submitting tickets via Web App vs email  (3:29)
    2. Ticket Priority Levels  (3:51)
  5. Action Rules (2 Videos)
    1. Action Rules - CEO opens a help desk ticket (3:34)
    2. Parent Child Relationships - Setting up a new employee (6:00)
  6. Change Management (8:13)
  7. Reporting (2 videos)
    1. Reporting and using advanced search (5:16)
    2. Creating custom reports (4:02)

 

 

 

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