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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Training

Web Help Desk (WHD) Training

Bridging the ITSM Divide

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line.

Register Now.

Training is an important part of making sure you are getting all of the advantages from your WHD product.  We want to make sure that we are providing you with the tools you need in order to be successful including: instructional videos, how to articles and instructor led training.

 

  • Training Opportunities for Customers on Active Maintenance -  We offer instructor led training classes and videos via webcast as well as on demand in order to help you create the perfect system for your needs.
    See a list of current WHD Classes.

   Current popular classes include:

  • Virtual Classrooms General Office Hours
  • Web Help Desk Fundamentals: Installation, Configuration and Ticketing

 

  • Free Training Videos for all Customers - We have a library of videos that can provide you with an introduction to our products as well as popular customizations.
    See a list of free WHD videos.

 

  • Popular Guides and Training Videos. Here is a listing of additional resources that will walk you through popular configuration and customization tasks.

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