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Home > Success Center > Web Help Desk (WHD) > Web Help Desk URL changes after logging in

Web Help Desk URL changes after logging in

Overview

You can connect to the Web Help Desk server using a secure URL, such as: 

https://www.myserver.com/helpdesk/WebObjects/Helpdesk.woa
 
After you log in to Web Help Desk, the application changes the URL to: 
https://myserver.local/helpdesk/WebObjects/Helpdesk.woa

Environment

All Web Help Desk versions

Details

  1. Log in to Web Help Desk at:
    https://localhost/helpdesk/WebObject...k.woa?slogin=0
  2. Record or edit the Server Name value. 
  3. Log in to Web Help Desk as an administrator.
  4. Click Setup > General > Server Options.
  5. Verify that the default port settings are correct. 
  6. Click Setup > General > Options.
  7. In the Server DNS Name field, enter the name of the Web Help Desk server as it should display in URLs generated for Web Help Desk. If Web Help Desk is not running on port 80, specify the port (for example: company.com:8081). 
  8. Click Save to save your settings.
  9. Ensure that users inside and outside of your network can access the application.
 
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Public