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Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk URL changes after logging in

Web Help Desk URL changes after logging in


You can connect to the Web Help Desk server using a secure URL, such as:
After you log in to Web Help Desk, the application changes the URL to: 


All Web Help Desk versions


  1. Log in to Web Help Desk at:
  2. Record or edit the Server Name value. 
  3. Log in to Web Help Desk as an administrator.
  4. Click Setup > General > Server Options.
  5. Verify that the default port settings are correct. 
  6. Click Setup > General > Options.
  7. In the Server DNS Name field, enter the name of the Web Help Desk server as it should display in URLs generated for Web Help Desk. If Web Help Desk is not running on port 80, specify the port (for example: 
  8. Click Save to save your settings.
  9. Ensure that users inside and outside of your network can access the application.
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