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Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.0 upgrade fails

Web Help Desk 12.0 upgrade fails


When you upgrade an embedded FrontBase Web Help Desk (WHD) 11.x.x installation to WHD 12.0.0 on a server running Microsoft Windows 2008, the upgrade stalls and does not complete. This issue occurs on servers running Microsoft® Windows Server® 2008.


  • Web Help Desk 11.x.x
  • Microsoft Windows Server 2008


You did not run the installer with administrator privileges. 


Follow the procedures in the Web Help Desk Upgrade Guide to upgrade your Web Help Desk deployment to WHD 12.0 or later. 

Copy whd.fb file from your desktop into/FrontBase4/Databases/

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