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Home > Success Center > Web Help Desk (WHD) > Free SolarWinds Training Videos - WHD

Free SolarWinds Training Videos - WHD

Updated July 13th, 2017

Web Help Desk Fundamentals:  Installation, Configuration and Ticketing 

This training, for customers on active maintenance, will show you how to install and configure WHD as well as set up ticketing through email and the WHD web application.  Register for Class.

SolarWinds Academy - Foundations Series - Video

These short videos will show you how to utilize key features of Web Help Desk.

 

  1. Installing Web Help Desk in FIPS mode (7:04)
  2. Accounts & Permissions (2 videos)
    1. Setting up Web Help Desk Accounts(9:18)
    2. Setting up Web Help Desk Permissions  (6:23)
  3. Request Types  (2 videos)
    1. Use cases for utilizing request types and tech groups (3:00)
    2. Setting up request types (5:11)
  4. Tickets (2 videos)
    1. Best practices for submitting tickets via Web App vs email  (3:29)
    2. Ticket Priority Levels  (3:51)
  5. Action Rules (2 Videos)
    1. Action Rules - CEO opens a help desk ticket (3:34)
    2. Parent Child Relationships - Setting up a new employee (6:00)
  6. Change Management (8:13)
  7. Reporting (2 videos)
    1. Reporting and using advanced search (5:16)
    2. Creating custom reports (4:02)

 

 

 

Last modified
09:24, 10 Aug 2017

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