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Home > Success Center > Web Help Desk (WHD) > Web Console does not load after patching SQL Server

Web Console does not load after patching SQL Server

Overview

The WHD Web Console does not load after Windows/SQL server patches are applied through WSUS. When this issue occurs, the following error message is recorded in the WHD logs:

SQL server rejects connections

 

When you try to connect to the server using the Microsoft SQL Management Console, the following error display: 

You cannot connect to a server that is running Microsoft SQL Server 2014 or SQL Server 2012 by using the Transport Layer Security (TLS) protocol version 1.2.

 

The following error message is also logged in the SQL Server error log:

TDSSNIClient initialization failed with error 0x80090331, status code 0x80. Reason: Unable to initialize SSL support. The client and server cannot communicate, because they do not possess a common algorithm.

Environment

  • All WHD versions
  • Microsoft® Windows Server® 2008 
  • Microsoft SQL Server® 2012

Cause 

Transport Layer Security (TLS) 1.0 disabled. SQL Server does not support connections with TLS 1.1 and later.

Resolution

See Microsoft KB 3052404 located on the Microsoft Support website (© 2017 Microsoft Corporation available at support.microsoft.com, obtained on November 19, 2017).

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

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