Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > WHD tickets do not display in Group Tickets for a tech

WHD tickets do not display in Group Tickets for a tech

Table of contents
No headers

Overview
Some Web Help Desk tickets do not display in Group Tickets for a given tech but display in another tech's group ticket within the same Tech Group(s).

 

Cause
Additional membership filters may be restricting the Group Tickets view for a tech.

 

Resolution: 

The Group Tickets view is filtered in the following order:

  • Tech Group
  • Tech Group Level
  • Location Group
  • Department Group
  • Companies

Techs with administrator privileges do not affect the group ticket view. 

Ensure that the tech is a member of each parameter to view the tickets in those views. Add the tech as a level tech in all tech groups and levels and any location or department groups and company that the tech should view. 

Last modified
13:21, 27 Apr 2017

Tags

Classifications

Public