Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Help Desk (WHD) > WHD tickets do not display in Group Tickets for a tech

WHD tickets do not display in Group Tickets for a tech

Table of contents
No headers

Overview
Some Web Help Desk tickets do not display in Group Tickets for a given tech but display in another tech's group ticket within the same Tech Group(s).

 

Cause
Additional membership filters may be restricting the Group Tickets view for a tech.

 

Resolution: 

The Group Tickets view is filtered in the following order:

  • Tech Group
  • Tech Group Level
  • Location Group
  • Department Group
  • Companies

Techs with administrator privileges do not affect the group ticket view. 

Ensure that the tech is a member of each parameter to view the tickets in those views. Add the tech as a level tech in all tech groups and levels and any location or department groups and company that the tech should view. 

Last modified

Tags

Classifications

Public