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An error message occurred when activating the WHD license:
We're sorry, an unexpected error occurred:
java.lang.SecurityException: Could not open windows registry nodeSoftware\JavaSoft\Prefs\com\nec\jp\dianascope\prefs at root 0x80000002: Access denied
All WHD versions
This error message occurs when the WebHelpDesk Service could not open the Windows Preferences (prefs) registry due to lack of permission. The service should be running using the Local System Account to access the registry node ..\HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com\solarwinds\licensing\gen2.