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Home > Success Center > Web Help Desk (WHD) > WHD installation error on Windows Server 2012: Fatal Application Error - ZeroGu2: Windows DLL failed to load

WHD installation error on Windows Server 2012: Fatal Application Error - ZeroGu2: Windows DLL failed to load

Created by marvin m tomelden, last modified by MindTouch on Jun 23, 2016

Views: 255 Votes: 0 Revisions: 5

Overview

The following error occurs while installing Web Help Desk on Microsoft Windows Server 2012:

"Fatal Application Error" Invocation of the Java Application has caused an Invocation TargetException.
[Details]
ZeroGu2: Windows DLL failed to load"

 

Environment

WHD versions 10.0.x, 11.0.x and 11.2.x

Cause 

The error is caused by the installer program failing to register a required DLL. 

 

Resolution

Web Help Desk 11.2.1 and prior versions do not support Microsoft Windows Server 2012.

 

 

 

 

 

Last modified
05:13, 23 Jun 2016

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