Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > WHD error displays after clicking Save and Email

WHD error displays after clicking Save and Email


After click Save & Email in a ticket, the following error displays: 

Ticket xxxx was saved successfully.
An e-mail was sent to xxxx.
Could not send e-mail to FirstName LastName <>
due to the following error:
Recipient domains are not included in the configured domain list: ',,' of Outgoing Mail Account: 'null'


All WHD versions


The email recipient is not included in the Acceptable Domains list.


Add the domain name to the list of acceptable domains for the outgoing mail account. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > E-Mail > Outgoing Mail Accounts.
  3. Click the outgoing mail account. 
  4. In the Accepted Domains field, type the name of the domain you want to add. If this field is empty, the outgoing mail account will send an email to all domains. 
  5. Click Save. 



Last modified