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Home > Success Center > Web Help Desk (WHD) > WHD email error: Recipient domains are not included in the configured domain list of Outgoing Mail Account: 'null'

WHD email error: Recipient domains are not included in the configured domain list of Outgoing Mail Account: 'null'

Created by marvin m tomelden, last modified by MindTouch on Jun 23, 2016

Views: 1,116 Votes: 0 Revisions: 5

Overview

The following error occurs after clicking Save & Email on a ticket in WHD.

Ticket xxxx was saved successfully.
An e-mail was sent to xxxx.
Could not send e-mail to FirstName LastName <email@domain.com>
due to the following error:
Recipient domains are not included in the configured domain list: 'domain1.com, domain2.com, domain3.com' of Outgoing Mail Account: 'null'

 

Environment

WHD versions 10.x, 11.x and 12.x

 

Cause 

The error occurs when a user attempts to send email to recipients not included in the Acceptable Domains list.

 

Resolution

Add the domain name to the list of Acceptable Domains for the Outgoing Mail Account:

1. Click Setup.

2Click E-Mail.

3. Click Outgoing Mail Accounts.

4. In the Accepted Domains field, type the name of the domain you want to add.

Note: The Accepted Domains field indicates a list of domains that this account is permitted to send emails to. If it is left empty, the account will be permitted to send to all domains.

5. Click Save. 

 

 

 

Last modified
05:13, 23 Jun 2016

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