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Home > Success Center > Web Help Desk (WHD) > WHD Web Console Crash

WHD Web Console Crash

Overview

The WHD Web Console crashes intermittently with the following error message:

 

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /helpdesk/WebObjects/Helpdesk.woa/ajax/82.7.10.0.0.0.0.3.5.0.0.1.6.3.9.5.3.5.

Environment

  • WHD 11.2
  • Linux CentOS 5 

Cause 

This was due to error in reading the remote server.

Resolution

Upgrade to the latest version of WHD. Refer to Upgrading Web Help Desk.

 

 

Last modified
22:51, 2 Feb 2016

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Public