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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5.2 Installation Guide > Uninstall Web Help Desk

Uninstall Web Help Desk

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Updated: July 6, 2017

You may need to uninstall Web Help Desk to reinstall for resolving issues or to move to a new server during a migration.

Prior to uninstalling, SolarWinds recommends the following preparation:

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 1. Backup the existing database

To preserve your data, back up your database. If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft® SQL Server® databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.

See the Microsoft website to download SQL Management Studio Express. 

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 2. Backup product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.

To remove Web Help Desk from a server, complete the following steps:

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 1. Remove product licenses

Follow these steps to remove the Web Help Desk product license.

  1. Log in to the Web Help Desk Administrator Console as an administrator.
  2. Click Setup > General > License.
  3. Click the padlock in License Settings.
  4. Click Deactivate. This removes the license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 2. Uninstall Web Help Desk
  1. Open Programs and Features in the Windows Control Panel.
  2. Right-click Web Help Desk and click Uninstall.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 3. Delete the Web Help Desk folder

Delete the files in the following directory:

C:\Program Files\WebHelpDesk

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 4. Restart and reinstall Restart the server and reinstall Web Help Desk. 
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