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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5.1 Installation Guide > Install Web Help Desk > Activate the license

Activate the license

Updated: July 14, 2017

After you install Web Help Desk in a stand-alone deployment, log in and apply the activation key online or offline.

If you are evaluating Web Help Desk, you do not need to apply an activation key. For the next 30 days, you will have unlimited tech accounts. If you do not purchase and apply an activation key within 30 days, the tech accounts are deactivated.

To continue using the application, purchase a Web Help Desk license. After you apply the license key, the tech accounts, data, and product functionality are restored.

After you apply a license key, you cannot change the license back to a trial or free single-seat license.

Apply the activation key online

If the Web Help Desk server is connected to the Internet, apply the activation key online.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 1. Retrieve the activation key
  1. Open a web browser and go to customerportal.solarwinds.com.
  2. Enter your SWID (customer ID) and password.
  3. Above the product list, click the View drop-down menu and select Web Help Desk.
  4. In the Your Selections menu, locate your product version.
  5. Under License Activation information, locate the activation key.
  6. Copy the activation key and save it to a file. 
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 2. Log in to Web Help Desk
  1. Verify that the Web Help Desk server is connected to the Internet.
  2. On the Get Started panel, click Login as admin to continue setup.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-Login1.png

  3. Accept the terms of the license agreement.

    Web Help Desk starts.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 3. Apply the license
  1. Click Setup in the toolbar.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-Setup2.png

  2. On the General panel, click License.
  3. Click the padlock to edit the license settings.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-License-key-padlock2_490x99.png

  4. Enter the Activation Key, and click Activate.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_online3_492x163.png

    The Web Help Desk license is activated.

Apply the activation key offline

If the Web Help Desk server is not connected to the Internet, apply the activation key offline using another computer with internet access.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 1. Log in to Web Help Desk
  1. On the Get Started panel, click Login as admin to continue setup.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-Login1.png

  2. Accept the terms of the license agreement.

    Web Help Desk starts.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 2. Locate the unique Machine ID code
  1. Click Setup in the toolbar.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-Setup2.png

  2. On the General panel, click License.
  3. Click the padlock to edit the license settings.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/WHD-OB-License-key-padlock2_490x99.png

  4. Copy the unique Machine ID code in the Machine ID field to a text file (such as Notepad).

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline11_493x126.png

  5. Save the file.
  6. Transfer the file to another computer with Internet access.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 3. Generate and download the license file
  1. Using a separate computer with Internet access, log in to the SolarWinds Customer Portal.
  2. Click Licenses > Manage Licenses.
  3. Above the product table, click the View drop-down menu and select Web Help Desk.
  4. In the License Activation Information column, locate your Web Help Desk license and click Activate license manually.

    The following example displays the license activation information for a one to five named users license.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline2.png

  5. In the Activate license screen, generate a license key file.

    1. Enter your name, email address, phone number, and the computer name.

      File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline7.png

    2. Locate the text file with the Machine ID code from the Web Help Desk server.
    3. Paste the unique machine ID code from your computer into the Unique Machine ID box.

      File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline5.png

      The Customer Portal validates the code. If the code is valid, a validation message displays.

      File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline3.png

  6. Click Generate License File.
  7. Follow the prompts on your screen to download the license file.
  8. Transfer the license file to the Web Help Desk server.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif 4. Upload the license file into the Web Help Desk Admin Console
  1. On the Web Help Desk server, return to License Settings in Web Help Desk.

    File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0030-Install_Web_Help_Desk/0020-Activate_the_license/whd_admin_v12.5.1_activate_license_offline12_493x126.png

  2. Click Choose File and select the license file.
  3. Click Activate.

    The Web Help Desk license is activated.

Last modified
08:45, 7 Jul 2017

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