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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5.1 Installation Guide > Plan for a production deployment > Port requirements

Port requirements

Updated: July 6, 2017

Review and open ports for Web Help Desk to support communications for the Web Help Desk server.

This section lists the secure and non-secure ports to access the following Web Help Desk resources:

See Port requirements for all SolarWinds products for more information.

Web Help Desk interfaces

The following table lists the Web Help Desk ports for secure and non-secure interface traffic.

PortProtocolDescription
80TCPHTTP communications with Microsoft Exchange Web Services (EWS)
443TCPSecure traffic from the Web Help Desk Administrator Console
8081TCPNon-secure traffic from the Web Help Desk Administrator Console (Windows, Linux, OS X)
8443TCP(Default) Secure traffic from the Web Help Desk Administrator Console (Windows, Linux, OS X)
61616TCPWeb Help Desk Discovery engine (JMS queue port)

External and embedded databases

The following table lists the Web Help Desk ports for external and embedded database communications.

PortProtocolDescription
1433TCP

Communications with a Microsoft SQL external database, including:

  • Microsoft SQL Server
  • Microsoft Systems Management Server
  • Microsoft System Center Configuration Manager (SCCM)
  • SolarWinds Network Configuration Manager (NCM)
  • SolarWinds Network Performance Monitor (NCM)
  • SolarWinds Server and Application Monitor (SAM)
3306TCPCommunications with a MySQL external database (such as LANrev, and Casper 8 and lower)
5432TCPCommunications with an External PostgreSQL database
17778TCPCommunications from the SolarWinds Orion server (Orion integration only)
20293TCPCommunications with an embedded PostgreSQL database

Email traffic

The following table lists the Web Help Desk ports for email traffic.

PortProtocolDescription
25TCPTraffic from the Web Help Desk server to the email server for automated email notifications
80TCPNon-secure traffic with Microsoft Exchange Web Services (EWS)
110 TCPNon-secure traffic with the POP3 mail server
143 TCPNon-secure traffic with the Internet Message Access Protocol (IMAP) mail server
443 TCPSecure traffic with EWS
993 TCPSecure traffic with the IMAP mail server
995 TCPSecure traffic with the POP3 mail server

LDAP and Active Directory

The following table lists the Web Help Desk ports for Lightweight Directory Access Protocol (LDAP) and Microsoft Active Directory.

PortProtocolDescription
389TCPNon-secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP, Active Directory)
636TCPSecure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP, Active Directory)

Asset Discovery

The following table lists the Web Help Desk ports for Asset Recovery.

PortProtocolDescription
135 TCP

Asset Discovery using Windows Management Instrumentation (WMI). 

WMI calls uses port 135 and then choose a random port for further communication.

1521TCPCommunications with the Oracle Java Database Connectivity (JDBC) connector for asset discovery
3306TCPCommunications with the MySQL external database, LANrev, and Casper 8 and lower
4445TCPRemote log server reader
5433TCPCommunications with Apple Remote 3.2 for asset discovery
7100TCPCommunications with a Sybase database for asset discovery

Last modified
08:57, 7 Jul 2017

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