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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5.1 Installation Guide > Plan for a production deployment > Pre-flight checklist

Pre-flight checklist

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Updated: July 6, 2017

Before you install Web Help Desk, complete the pre-installation checklist below. This checklist helps you:

  • Verify that system requirements are met, all required software is installed, and required roles and features are enabled.
  • Gather the information required to complete the installation.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifReview the release notesReview the Web Help Deskrelease notes and available documentation in the Success Center.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifCreate a standard access account
(if required)

If you are new to SolarWinds, create a standard access account on the Customer Portal.

  1. Locate the SolarWinds Customer ID (SWID) you received in your purchase confirmation email.
  2. Open a Web browser and log in to the Customer Portal.
  3. In the Log In box, enter your SWID (customer ID) and password.
  4. Click Log in.
  5. Review the information, and click Continue.
  6. Complete the fields in the page to create your individual user account (IUA).
  7. Click Create Individual Profile.
  8. Access your email account and follow the directions in the email to verify your account.
  9. Click Continue to Customer Portal.
  10. Log out of the Customer Portal.
  11. In the Login and Password fields, enter the email address and password you entered in your individual profile.

    The Email Confirmation Screen displays, and an email is sent to the address you provided.

    If you are the administrator for your account, you can access the company profile settings screen and view users who have access to the Customer Portal for your company. You can add users, assign roles and contact types and review other information related to your account.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0020-Plan_for_a_production_deployment/0010-Pre-flight_checklist/checkbox_11x11.gifReview the system requirements

Make sure your environment has the required hardware, software, and database requirements for the installation.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0020-Plan_for_a_production_deployment/0010-Pre-flight_checklist/checkbox_11x11.gif(Optional) Review the system requirements and procedures for a FIPS installationIf you plan to enable Federal Information Processing Standard (FIPS 140-1) cryptography in your deployment, see Enable FIPS in the Web Help Desk Administrator Guide for additional requirements and procedures.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifGather Web Help Desk credentials

Make sure you have all account credentials, SQL database credentials, your SolarWinds account, and local admin server credentials.

Use the Local Administrator Account for installation.

The Local Administrator account is not the same as a domain account with local admin rights. A domain account is subject to your domain group policies.

To download SolarWinds products and licenses, you need a SolarWinds Customer Portal account.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gif

Gather Orion Platform credentials

(Orion integration deployment only)

Obtain sysadmin rights to the Orion server and any additional servers, including High Availability (HA) server pairs, Additional Polling Engines, and Additional Web Server.

Required: Check the footer in the Orion Web Console and verify that the Orion Platform is running version 2016.1 or 2017.1. Web Help Desk requires either version to integrate SolarWinds alerts into trouble tickets.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifSchedule the installationSet up the maintenance window, preferably during off-peak hours. Depending on the number of products, size of databases, and size of environment, you may need hours to complete your installation.

Installations in an existing Orion Platform environment require polling engines and SolarWinds services to be offline for a length of time, causing you to lose a portion of polling data.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifNotify your companySend a message to your company about the installation schedule and maintenance window. If you need additional help, contact and allocate staff to be available.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifCheck for anti-virus software

Determine if any antivirus software is installed on the server or servers where you plan to install. To ensure the installation goes smoothly, exclude the SolarWinds directory.

For example, on Windows Server 2012 R2, exclude C:\ProgramData\SolarWinds\.

See Files and directories to exclude from antivirus scanning for a full list of antivirus exclusions,

Do not exclude executable files. SolarWinds assumes that C:\ is the default volume.

File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifOpen ports according to requirementsFor the firewall and server ports, open ports according to the server port requirements listed in the installation requirements. SolarWinds uses these ports to send and receive data.
File:Success_Center/Reusable_content_-_InfoDev/WHD/Web_Help_Desk_Installation_Guide/Web_Help_Desk_Install_Guide/0040-Uninstall_Web_Help_Desk/checkbox.gifPrepare the product license

Review the current product license and determine if you need to make any changes. You can download updated license keys through the Customer Portal.

If you need to modify your licenses, contact your SolarWinds account manager or SolarWinds Customer Sales.


Last modified
08:54, 7 Jul 2017

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