Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Knowledge centered support > Link an FAQ to a support ticket

Link an FAQ to a support ticket

Table of contents
No headers
Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 29 Votes: 0 Revisions: 7

When an FAQ describes the resolution to an issue or provides information associated with a ticket, you can link the FAQ to the ticket.

  1. Open the ticket details page.
  2. In the Notes section, click the creation date to open a new note, or click New to add a new note.
  3. Click the Link FAQ button below the text area.
  4. In the FAQ Search dialog box, search for the FAQ.
  5. Click the Link FAQ button on the right side of the FAQ's row.

    A link to the FAQ is added to the note.

  6. Click Save to save the note.
Last modified
18:42, 10 Oct 2016

Tags

Classifications

Public