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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Knowledge centered support > View or edit an FAQ

View or edit an FAQ

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 24 Votes: 0 Revisions: 8
  1. To open an FAQ:
    1. Search for an FAQ.
    2. In the search results, double-click a row. The FAQ opens in read-only mode.
  2. If you have the required permissions, you can edit the FAQ:
    1. In the search results, select a row and click the Edit button.
    2. Update any field.
    3. Click Save, and then click Done.

If you do not have the required permissions, a Warning icon displays next to Delete. This warning indicates that you cannot delete the FAQ because it includes categories you cannot access or delete.

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