Submit a ticketCall us

Cloud Workloads: Meet Your New Hybrid IT Reality
Have you found yourself in that evolving, hybrid IT grey area and wondering if cloud workloads are now part of your purview? And if so, will monitoring cloud workloads require a new set of dedicated cloud monitoring tools? Your answers: yes, they should be, and no, they don’t.

Find out how SolarWinds® Server & Application Monitor (SAM) can help you monitor your cloud workloads side by side with your on-premises workloads. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Reporting > Modify an existing report

Modify an existing report

Table of contents
No headers
Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 55 Votes: 0 Revisions: 11
video-icon.png
Check out this video (4:02) on customizing existing reports.
 

Web Help Desk provides a set of predefined reports. You can use these reports as they are, or modify them to meet your needs.

The following example makes changes to the Assets with most Tickets for the last quarter report. By default, this report shows the number of tickets for each asset during the past quarter. This helps you identify individual assets that generate a large number of tickets. Instead, the report will be modified to show which asset models generate the most tickets, and to show the information for the previous month.

  1. In the toolbar, click Reports.
  2. Click the name of the report to open it.

  3. On the Report Details tab, change the Bar Category from Asset No. to Model. Each bar will represent an asset model instead of an individual asset.

  4. For the Bar Stack Category, select Asset No. This subdivides each bar by individual assets to identify individual assets generating more tickets than others with the same model.

  5. Click the Report Filters tab, and then click the name of the existing filter to open it.

  6. Change the Time Range to include only the previous month.

  7. Click the Report Basics tab, and then change the name of the report to reflect its new contents.

  8. Click Save, and then click Run.

    The bars represent asset models, and the subgroups in each bar represent individual assets.

Last modified

Tags

Classifications

Public