You can use Web Help Desk tasks to automate ticket workflows.
In the following example, a new hire setup task is created. This task contains the following task elements:
When the action rule runs the task, the task elements become tickets configured with a request type and associated tech.
Sharing a task makes it available to other techs and for use in action rules.
A task must be shared before you can configure an action rule to run it.
Next task: Create an action rule to run a task