You can create custom fields to track additional ticket information. These fields can be displayed on all tickets or only certain types of tickets.
This example defines the Start Date field. This field is displayed on tickets with a request type of HR > New Hire Paperwork. It is a Date type, which limits user input to a date selected from a calendar widget.
The Ticket Custom Fields screen displays the default values for a new custom field.
Enter a label to identify this field.
In the Clients and Techs sections, specify whether each group can see or edit the custom field.
Techs with admin accounts can edit all custom fields.
The remaining fields change based on your selection.
The Request Types field and an Edit link is displayed on the Ticket Custom Fields screen.