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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Tech accounts and permissions > What determines a tech's permissions?

What determines a tech's permissions?

Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 99 Votes: 0 Revisions: 8

Techs are users who resolve Web Help Desk tickets. Permissions specify which tickets a tech can access and what actions the tech can perform. A tech's permissions are determined by:

  • The type of tech account
  • The set of permissions granted to the tech account

Tech account types

Web Help Desk provides two account types for techs:

  • The Admin account type provides unlimited access to all Web Help Desk functionality. All permissions are granted to admins.
  • The Tech account type provides limited access to Web Help Desk functionality based on the tech's permissions.

Tech permissions

A named set of permissions is granted to each non-admin tech account. Web Help Desk provides a default set of tech permissions. You can edit the default permissions to meet your organization's needs.

You can also define other permission sets for specific roles within your organization. For example, you can define a permission set for senior techs to give them additional access (but not the unlimited access of an admin). Another permission set can be assigned to junior techs to restrict their access.

Last modified
17:39, 10 Oct 2016

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