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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Client accounts > Methods for creating client accounts

Methods for creating client accounts

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Clients are authorized Web Help Desk users who submit tickets. A client account must be created for each client.

You can create client accounts using any of the following methods:

  • Import client information from an Active Directory (AD) or LDAP server.

    If you can define a connection to the company's AD or LDAP directory, Web Help Desk can quickly create client accounts based on user records. See Import client account data from Active Directory for information about defining a connection, mapping attributes, and importing information.

  • Import client information from a file.

    You can import client information from a file in TSV (tab-separated values), CSV (comma-separated values), or Excel format. See the Web Help Desk Administrators Guide for details.

  • Manually enter client information.

    If you cannot import client information from a server or file, you can manually create client accounts. For example, an import might not be possible because the AD or LDAP server is external to your network. Or an import might not be necessary because only a small number of users require Web Help Desk client accounts.

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