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Clients are authorized Web Help Desk users who submit tickets. A client account must be created for each client.
You can create client accounts using any of the following methods:
If you can define a connection to the company's AD or LDAP directory, Web Help Desk can quickly create client accounts based on user records. See Import client account data from Active Directory for information about defining a connection, mapping attributes, and importing information.
You can import client information from a file in TSV (tab-separated values), CSV (comma-separated values), or Excel format. See the Web Help Desk Administrators Guide for details.
If you cannot import client information from a server or file, you can manually create client accounts. For example, an import might not be possible because the AD or LDAP server is external to your network. Or an import might not be necessary because only a small number of users require Web Help Desk client accounts.