Web Help Desk requires more max heap memory than the JVM (Java Virtual Machine) default. After installation, increase the MAXIMUM_MEMORY
value in the whd.conf
file and restart Web Help Desk.
The following procedure applies to Windows. For other operating systems, see this knowledge base article.
Use the following formula to determine the appropriate amount of memory for your deployment:
(Average number of concurrent techs x 150) + (Average number of concurrent users x 25) = MAXIMUM_MEMORY
value
Example: If the average number of concurrent techs is 10 and the average number of concurrent users is 50, the recommended MAXIMUM_MEMORY
value is 2750
(which is 2.75 GB):
(10 x 150 = 1500) + (50 x 25 = 1250) = 2750
The MAXIMUM_MEMORY
value should not be greater than the Web Help Desk server's RAM.
Open the whd.conf
file in a text editor. The default file location is:
C:\Program Files\WebHelpDesk\conf\whd.conf
MAXIMUM_MEMORY
value and save the file.whd_stop.bat
and choose Run As Administrator.whd_start.bat
and choose Run As Administrator.