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Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Get started > Log in and apply activation key

Log in and apply activation key

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 179 Votes: 0 Revisions: 12

After you install Web Help Desk and run the Getting Started wizard, log in and apply an activation key.

If you are evaluating Web Help Desk, you do not need to apply an activation key. For the next 30 days, you will have unlimited tech accounts.

If you have not purchased and provided a license after 30 days, the application automatically switches to a 1-tech license. All tech accounts other than the initial admin account are marked as inactive, and some product functionality (such as asset management) is no longer available. You can continue to use Web Help Desk in this mode for up to one year. Applying a license reactivates all deactivated tech accounts and restores full product functionality.

  1. On the Get Started panel, click Login as admin to continue setup.

  2. Accept the terms of the license agreement.
  3. Click Setup.
  4. On the General panel, click License.
  5. Click the padlock to edit the license settings.
  6. Enter the Activation Key, and click Activate.

    See Access the Customer Portal for instructions about obtaining a copy of your activation key.
    WHD-OB-Activaton-Key2.png

Next step: Increase the JVM Memory

Last modified
17:34, 10 Oct 2016

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