Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Installation > Install Web Help Desk on Windows

Install Web Help Desk on Windows

Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 792 Votes: 0 Revisions: 11

Use this procedure to install a production copy or an evaluation copy of Web Help Desk on Windows.

Before you begin

  • Use an account with local administrative rights.
  • Verify the account is not subject to any local or group policy restrictions.
  • Use the Run as administrator option when launching the installer on a system running Windows Server 2008.
  • Quit all other programs before running the installer.

If you do not use the default embedded database, ensure that you know:

  • The IP address or host name and port of the database server
  • The name of the database
  • The database user name and password


  1. Obtain a copy of the software and your activation key from the SolarWinds Customer Portal. The activation key limits your use based on the number of seats you purchased.

    See Access the Customer Portal for instructions.

  2. Log in as an administrator to the server on which you are installing Web Help Desk.
  3. Extract the contents of the downloaded installation ZIP file.
  4. Run WebHelpDesk-12.4.0-x64_eval.exe or WebHelpDesk-12.4.0-x64.exe.
  5. Complete the on-screen instructions.
  6. When the installation is complete, click Done.

    The system opens your browser where you can Select the Web Help Desk database.

  7. To use the database included with Web Help Desk, select Use Embedded PostgreSQL database, and click Next.

  8. To use an external database:
    1. Click Use Custom SQL database.
    2. In the Database Type field, select the database.
    3. Complete the remaining fields, and then click Test to test the database connection.
    4. To create an account on the database, click Create database and user account, enter the admin user name and password, and click Create.
    5. When you have established a connection with the database, click Next.

The Getting Started wizard provides options for setting up email accounts, which are described in the next topic.

Last modified
17:30, 10 Oct 2016