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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Installation > Web Help Desk system requirements

Web Help Desk system requirements

Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 2,289 Votes: 0 Revisions: 14

This section contains the following Web Help Desk system requirements:

Hardware requirements

Hardware Requirements

CPU

  • Intel® 64-bit Dual Core 2.0GHz or faster

RAM

  • 3 GB (up to 10 technicians)
  • Add 1 GB for every 10 additional technicians

(See Recommendations for more information.) 

Hard Drive Space

  • 20 GB

Application Ports

  • 8081 (or alternate browser port)
  • 1433 (Microsoft SQL Server)

Operating system requirements

Operating System Platform1 Supported versions

Microsoft® Windows®

  • Windows Server 2008 (32-bit and 64-bit)
  • Windows Server 2008 R2 (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)

Microsoft Windows

  • Windows Server 2008 (64-bit)
  • Windows Server 2008 R2 (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)

Microsoft Windows 
(Trial evaluation only)

  • Windows 7 (64-bit)
  • Windows 8.1 (64-bit)

Apple iPhone
(for Web Help Desk Mobile)

  • Apple iOS® 7
  • Apple iOS 8
Apple® OSX
  • 10.8 (Mountain Lion)
  • 10.9 (Mavericks)
  • 10.10.2 (Yosemite)
Red Hat® Enterprise Linux (RHEL)
  • RHEL 6.5 (64-bit)
  • RHEL 7.0 (64-bit)
CentOS™
  • CentOS 6.5 (64-bit)
  • CentOS 7.0 (64-bit)
Fedora™
  • Fedora 20 (64-bit)
  • Fedora 21 (64-bit)

1 Only a Windows installation is addressed in this Getting Started guide. For other operating systems, see the Web Help Desk Administrators Guide.


Database requirements

Database 1 Supported versions
PostgreSQL
  • PostgreSQL 9.2
  • PostgreSQL 9.3.2
  • PostgreSQL 9.4
MySQL
  • MySQL 5.6
Microsoft SQL Server®
  • SQL Server 2008 R2 SP3
  • SQL Server 2012 SP1
  • SQL Server 2014

1 Only Microsoft SQL Server is addressed in this Getting Started guide. For other database types, see the Web Help Desk Administrators Guide.

Web browser requirements

Web browser Supported versions
Google Chrome
  • Latest version
Mozilla Firefox
  • Latest version
Microsoft Internet
Explorer® (IE)
  • IE9
  • IE10
  • IE11
Apple Safari®
  • Safari 7
  • Safari 8

Mail server requirements

Mail Server Supported versions
Microsoft Exchange Server
  • Exchange Server 2010
  • Exchange Server 2013 CU7

Supported protocols:

  • IMAP
  • POP3
  • SMTP

LDAP requirements

Product Supported versions
Microsoft Active Directory® 1
  • Active Directory 2003
  • Active Directory 2008
  • Active Directory 2012
  • Active Directory 2012 R2
Open Directory
  • Open Directory 4
OpenLDAP®
  • OpenLDAP 2.4
  • OpenLDAP 2.4.40

1 Only Active Directory is addressed in this Getting Started guide. For other LDAP systems, see the Web Help Desk Administrators Guide.

If you run a VMware vSphere or Microsoft Hyper-V virtual environment, you can install Web Help Desk as a virtual appliance. The appliance contains the Linux version of Web Help Desk pre-installed on a CentOS Linux distribution. For more information, see the Web Help Desk Administrators Guide.

Recommendations

If your deployment supports 10 tech sessions or fewer, you can run Web Help Desk on a system with:

  • A supported 32-bit operating system
  • A 32-bit Java Virtual Machine (JVM)
  • 4.6 GB RAM (3 GB for the tech sessions and 1.6 GB to support the JVM, operating system, and any additional services you need to run on the system)

If your deployment supports more than 10 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:

  • A supported 64-bit operating system
  • A 64-bit JVM
  • The sum of:
    • 3 GB RAM for 10 tech sessions
    • 1 GB RAM for each additional 10 tech sessions
    • 1.6 GB RAM to support the JVM, operating system, and any additional services you need to run on the system
 
Last modified
17:23, 10 Oct 2016

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