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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide > Installation > Web Help Desk system requirements

Web Help Desk system requirements

Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 4,612 Votes: 0 Revisions: 14

This section contains the following Web Help Desk system requirements:

Hardware requirements

Hardware Requirements

CPU

Intel® 64-bit Dual Core 2.0GHz or faster

RAM

3 GB (up to 10 technicians)

Add 1 GB for every 10 additional technicians

(See Recommendations for more information.) 

Hard Drive Space

20 GB

Application Ports

8443 (default)

20293 (Embedded PostgreSQL)

Operating system requirements

If you are upgrading your Web Help Desk server to macOS 10.3.x (High Sierra), some Tomcat web applications will fail. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround.

Operating System Platform 1 Supported versions

Microsoft® Windows®

Windows Server 2008 R2 (64-bit)

Windows Server 2012 (64-bit)

Windows Server 2012 R2 (64-bit)

Windows Server 2016

Microsoft Windows 
(Trial evaluation only)

Windows 7 (64-bit)

Windows 8.1 (64-bit)

Windows 10 (64-bit)

Apple iPhone
(for Web Help Desk Mobile)

Apple iOS® 10

Apple iOS 11

macOS

10.12.x (Sierra)

10.13.x (High Sierra)

Red Hat® Enterprise Linux (RHEL)

RHEL 6.5 (64-bit)

RHEL 7.0 (64-bit)

CentOS™

CentOS 6.5 (64-bit)

CentOS 7.0 (64-bit)

Fedora™

Fedora 24 (64-bit)

Fedora 25 (64-bit)

1 Only a Windows installation is addressed in this Getting Started guide. For other operating systems, see the Web Help Desk Administrators Guide.


Database requirements

Database 1 Supported versions
PostgreSQL

PostgreSQL 9.2

PostgreSQL 9.3.2

PostgreSQL 9.4

PostgreSQL 9.6

MySQL

MySQL 5.6

MySQL 5.7

Microsoft SQL Server®

SQL Server 2008 R2 SP3

SQL Server 2012 SP2

SQL Server 2014

1 Only Microsoft SQL Server is addressed in this Getting Started guide. For other database types, see the Web Help Desk Administrators Guide.

Web browser requirements

Web browser Supported versions
Google Chrome

Chrome 61 and later

Mozilla Firefox

Firefox 56.0.1 and later

Microsoft Internet
Explorer® (IE)

IE10

IE11

Apple Safari®

Safari 10

Safari 11

Mail server requirements

Mail Server Supported versions
Microsoft Exchange Server

Exchange Server 2010

Exchange Server 2013 CU7

Exchange Server 2016

Office 365®

Supported protocols:

  • IMAP
  • POP3
  • SMTP

LDAP requirements

Product Supported versions
Microsoft Active Directory® 1

Active Directory 2008

Active Directory 2012

Active Directory 2012 R2

Open Directory

Open Directory 4

OpenLDAP®

OpenLDAP 2.4

OpenLDAP 2.4.42

1 Only Active Directory is addressed in this Getting Started guide. For other LDAP systems, see the Web Help Desk Administrators Guide.

If you run a VMware vSphere or Microsoft Hyper-V virtual environment, you can install Web Help Desk as a virtual appliance. The appliance contains the Linux version of Web Help Desk pre-installed on a CentOS Linux distribution. For more information, see the Web Help Desk Administrators Guide.

Recommendations

If your deployment supports 10 tech sessions or fewer, you can run Web Help Desk on a system with:

  • A supported 32-bit operating system
  • A 32-bit Java Virtual Machine (JVM)
  • 4.6 GB RAM (3 GB for the tech sessions and 1.6 GB to support the JVM, operating system, and any additional services you need to run on the system)

If your deployment supports more than 10 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:

  • A supported 64-bit operating system
  • A 64-bit JVM
  • The sum of:
    • 3 GB RAM for 10 tech sessions
    • 1 GB RAM for each additional 10 tech sessions
    • 1.6 GB RAM to support the JVM, operating system, and any additional services you need to run on the system
 
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