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Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Getting Started Guide

Web Help Desk Getting Started Guide

Updated June 20, 2017

 

Welcome to the Web Help Desk Getting Started Guide. This guide will take you from installation to full implementation of Web Help Desk. This guide also includes role-based training materials that you can distribute to your techs and clients.

 

Existing customers: Access your licensed software from the SolarWinds Customer Portal. If you need any implementation help, contact our Support Geeks.

Read this SolarWinds Customer Support article to learn how to properly open a support case and get your case the right level of visibility.

 

Evaluators: Download your free 30-day evaluation here. If you need assistance with your evaluation, contact sales@solarwinds.com.

 

Dameware Remote Support Deployment, Initial Configuration and Fundamentals

This session will be focused on teaching you how to properly deploy, configure, and use Dameware Remote Support-Centralized. Using the Installation Guide as our map, we will help you learn about the various features of Dameware and how they can be optimized.

Register Now.


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