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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk 12.6 Installation Guide > Access the Customer Portal

Access the Customer Portal

Updated: July 6, 2017

The SolarWinds Customer Portal provides access to license and maintenance information, support cases, and product downloads, as well as live and instructor-led virtual classroom training.

Create your user profile

To create a user profile, you must know the SolarWinds customer ID (SWID) issued to your company. If you are a SolarWinds customer but do not have a SWID, contact SolarWinds Customer Support.

Users with multiple SWIDs require only one user profile. Your user profile can be linked to multiple SWIDs.

  1. Go to
  2. Click the Register tab.
  3. Enter your organization's SWID and your email address.

    If you have multiple SWIDs, enter any SWID to create your profile. Later, use the User Profile menu to link the other SWIDs to your profile.

    The account administrator will review the request, and you will receive an email when it is approved.

For more information about creating an account, see this FAQ page.

Explore the Customer Portal

When you log in to the Customer Portal, the Home page displays. From here, you can download a purchased product, renew a license, and access the support and training you need to use your SolarWinds products.


Item Description
1 Download a purchased product, trial, hotfix, or utility.
2 Manage licenses and add units to an existing license.
3 Renew a license, calculate maintenance renewal costs, and align renewal dates.
4 Search product documentation, submit a ticket, and review your support cases.
5 Register for a virtual class, view a SolarWinds Labs or training video, access the THWACK community, review the FAQs, and review recent product releases.
6 Update your user profile, link to another SolarWinds ID, view your invoices, and log out.
7 Access the latest downloads for your purchased products.
8 Open a support case and review existing cases.
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