Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Knowledge centered support > View or edit an FAQ

View or edit an FAQ

Table of contents
No headers
Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 403 Votes: 0 Revisions: 8
  1. To open an FAQ:
    1. Search for an FAQ.
    2. In the search results, double-click a row. The FAQ opens in read-only mode.
  2. If you have the required permissions, you can edit the FAQ:
    1. In the search results, select a row and click the Edit button.
    2. Update any field.
    3. Click Save, and then click Done.

If you do not have the required permissions, a Warning icon displays next to Delete. This warning indicates that you cannot delete the FAQ because it includes categories you cannot access or delete.

Last modified

Tags

Classifications

Public