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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Knowledge centered support > Search FAQs

Search FAQs

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 569 Votes: 0 Revisions: 11
  1. Click FAQs in the Web Help Desk toolbar.
  2. Specify the search criteria at the top of the window.

    A disabled category in the Category drop-down list indicates you do not have the appropriate permissions to access the category level.

  3. Click Search.

The FAQs that meet your search criteria are listed.

  • To sort the results list, click a column header.
  • You can view any FAQ in the list. Techs with the appropriate permissions can edit FAQs.

A Warning icon  in a Category row indicates a category you cannot access based on your current permissions. 

Some category results may indicate that additional categories are available.

Click Show Details to view the additional categories. 

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