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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Asset management > Configure Web Help Desk to discover assets stored in NPM, SAM, or NCM

Configure Web Help Desk to discover assets stored in NPM, SAM, or NCM

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 1,122 Votes: 0 Revisions: 9

You can configure Web Help Desk to periodically discover assets stored in SolarWinds Network Performance Monitor (NPM), Server & Application Monitor (SAM), and Network Configuration Manager (NCM).

Before you begin, locate the following information:

  • SolarWinds Orion Platform system IP address and port number
  • SolarWinds Orion Platform login and password
  • System database’s login and password

To configure Web Help Desk to discover assets stored in SolarWinds NPM, SAM, or NCM:

  1. In the toolbar, click Setup.
  2. Select Assets > Discovery Connections.
  3. Click New.
  4. In the Connection Name field, enter a name for the new connection.
  5. Click the Discovery Tool drop-down menu and select one of the following, depending on which connection you want to discover your assets:
    • SolarWinds Network Configuration Manager
    • SolarWinds Network Performance Monitor
    • SolarWinds Server & Application Monitor

    To discover your assets using more than one SolarWinds product, you must configure separate discovery connections for each product.

  6. Enter the NPM, SAM, or NCM database host name, port number, database name, user name, and password.
  7. Complete the remaining fields as required.

    For more information about any field, see the tooltips.

  8. Click the Attribute Mapping tab, and map the asset fields as appropriate. All bold selections are required.
  9. Click Save.
  10. To view the imported assets, on the toolbar, click Assets > Search.
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