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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Asset management > Asset discovery

Asset discovery

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

Views: 1,577 Votes: 0 Revisions: 8

Web Help Desk supports several methods of automated asset discovery. Using one or more of these tools, you can synchronize Web Help Desk with your selected discovery tool and import the assets into the Web Help Desk database.

Web Help Desk discovers assets using its native WMI discovery engine and can pull assets from the following asset discovery tools and databases:

  • Apple® Remote Desktop 3.x and later
  • Casper Recon Suite
  • LANrev Client Manager 4.6.4
  • Systems Management Server (SMS) / Microsoft® System Center Configuration Manager (SCCM)
  • Database Table or View
  • SolarWinds NPM asset synchronization
  • SolarWinds SAM asset synchronization
  • SolarWinds NCM asset synchronization
  • Lansweeper 5.x

Use the Attribute Mapping tab to map asset custom fields to the discovery tool attributes. The available asset attributes you can map depend on your selected discovery tool. These values come directly from the discovery tool’s database.

This guide covers the WMI discovery engine, SolarWinds asset synchronization, and Lansweeper 5.x.

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