Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Ticket options, status types, and custom fields > Define ticket options

Define ticket options

Table of contents
No headers
Created by Melanie Boyd, last modified by Melanie Boyd on Oct 10, 2016

Views: 1,423 Votes: 0 Revisions: 9

Ticket options define the rules that apply to all Web Help Desk tickets. Review the default settings and update them if needed.

In this example, clients can submit tickets only through the web interface. Additional configuration will be performed later in this Getting Started Guide to enable email submission.

  1. In the toolbar, click Setup.
  2. Select Tickets > Options.
  3. On the Tickets Options page, review and update settings in the General Options section. See the tooltips for information about each option.

  4. Review and update settings in the Client Options section, including how clients can create tickets and who can update the priority.

  5. Review and update settings in the Tech Options section.

  6. Click Save.
Last modified

Tags

Classifications

Public