Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Getting Started Guide > Client accounts in WHD > Methods for creating client accounts

Methods for creating client accounts

Table of contents
No headers

Clients are authorized Web Help Desk users who submit tickets. A client account must be created for each client.

You can create client accounts using any of the following methods:

  • Import client information from an Active Directory (AD) or LDAP server.

    If you can define a connection to the company's AD or LDAP directory, Web Help Desk can quickly create client accounts based on user records. See Import client account data from Active Directory for information about defining a connection, mapping attributes, and importing information.

  • Import client information from a file.

    You can import client information from a file in TSV (tab-separated values), CSV (comma-separated values), or Excel format. See the Web Help Desk Administrators Guide for details.

  • Manually enter client information.

    If you cannot import client information from a server or file, you can manually create client accounts. For example, an import might not be possible because the AD or LDAP server is external to your network. Or an import might not be necessary because only a small number of users require Web Help Desk client accounts.

Last modified

Tags

Classifications

Public