The Orion® Platform Instructor-led Classes
Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports
Reserve your seat.
Welcome to the Web Help Desk Getting Started Guide.
This guide will take you from installation to full implementation of Web Help Desk. As you work through the topics in this guide, you will complete the following tasks:
This guide also includes role-based training materials that you can distribute to your techs and clients.
Existing customers: Access your licensed software from the SolarWinds Customer Portal. If you need any implementation help, contact our Support Geeks.
Evaluators: Download your free 30-day evaluation here. If you need assistance with your evaluation, contact sales@solarwinds.com.
The following terms define the roles and objects managed by Web Help Desk.
Tickets can be initiated through email, created in the Web Help Desk console, or imported from another application.
Clients can enter tickets through email or through the Web console.
Techs can also enter tickets. For example, when a client calls the IT Help Desk, the tech opens a ticket on the client's behalf. In addition, techs can open tickets that are not associated with a client, such as tickets to schedule routine maintenance or system upgrades.
Request types are used to automatically assign tickets to the appropriate tech group.