Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Set up parts and billing > Customize billing statements

Customize billing statements

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 266 Votes: 0 Revisions: 4

You can customize billing statements by editing the invoice.html file located in the following directory:

WebHelpDesk\\bin\webapps\helpdesk\WEB-INF\lib\whd-web.jar\Resources\Invoice.wo\Invoice.html

For example, if you wanted to remove the signature line, you could remove lines 433 - 438:

<fo:table-row>
  <fo:table-cell number-columns-spanned="<webobject name=LineItemColumnCount></webobject>" padding-top="10mm">
    <fo:block font-family="FreeSans, ArialUnicodeMS, sans-serif" font-size="10pt" text-align="right"><webobject name = "SignatureLbl"></webobject>: <fo:leader leader-length="4.0in" leader-pattern="rule" rule-style="solid" color="black"></fo:leader>
    </fo:block>
  </fo:table-cell>
</fo:table-row>

After you delete these lines or make any other changes, restart Web Help Desk to enable your changes.

 
Last modified

Tags

Classifications

Public