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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Set up parts and billing > Enable predefined service time blocks

Enable predefined service time blocks

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 280 Votes: 0 Revisions: 5
  1. In the toolbar, click Setup and select Parts & Billing > Options.
  2. In the Parts & Billing Options screen, select the check box.

  3. Select the appropriate option to enable time blocks.
  4. Click Save.

For an expired block, the usable value may be lower than the block value depending on how much time was used before the block expired.

The amount of service time available for a displays within the Ticket Details of a ticket under the pop-up. If the value is negative, it appears in red.

 
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