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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Manage assets > Install the OpenBase JDBC Driver

Install the OpenBase JDBC Driver

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 402 Votes: 0 Revisions: 4

The OpenBase JDBC driver is not bundled With Web Help Desk 12.3.1 and later. To create an asset discovery connection in these versions to an OpenBase database, download the latest OpenBase JDBC driver and manually install the driver in your Web Help Desk server.

The lowest version you can run in your WHD deployment is Connector/J 5.1.27. Be aware that SolarWinds does not support this connector. 

Installing the driver on a Windows system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    <WebHelpDesk>\bin\webapps\helpdesk\WEB-INF\lib\

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

Installing the driver on an Apple OS X system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

Installing the driver on a Linux system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    usr/local/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

 
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