Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Manage tickets > Merge tickets

Merge tickets

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 643 Votes: 1 Revisions: 4

You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.

  1. In the toolbar, click Tickets > Search Tickets.
  2. Use the Basic Search and Advanced Search tabs to locate the tickets you want to merge.
  3. In the Ticket Results screen, select the check boxes next to the tickets you want to merge.
  4. Scroll down to the bottom of the screen and click Merge selected.
  5. In the dialog box, click the drop-down menu and select the ticket where all selected tickets will merge.
  6. Select the Include Attachments check box to merge all attachments into the selected ticket.
  7. Click Merge Tickets.

    Web Help Desk combines all selected tickets and their associated notes and attachments to the targeted ticket.

 
Last modified

Tags

Classifications

Public