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Change ticket relationships

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 327 Votes: 0 Revisions: 4

When you create or modify parent and child tickets, the following rules apply:

  • Changing the existing ticket type in the Ticket Details > Details pane to another selection removes all existing ticket relationships, whether they are Parent/Child or Problem/Incident relations. 
  • Only Service Requests can have Parent or Child tickets.
  • A ticket cannot be linked until it is saved.
 
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