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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Manage clients > Set up a client-initiated account

Set up a client-initiated account

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 582 Votes: 0 Revisions: 5

You can enable clients to create their accounts when they first log in to Web Help Desk.

  1. In the toolbar, click Setup and select Client > Options.
  2. In the Client Can Create Account row, select Yes.
  3. Click Save.

When completed, new clients see the following screen. To create a new account, they can click New Account.
 

Clients must be qualified to set up their own account. To verify, click Setup and select Clients > Options. In the Client Options screen, ensure that the options are configured correctly. SolarWinds recommends requiring domain matching for new clients, as shown below.

See Client Training in the Web Help Desk Getting Started Guide for details on how a client can access the Web Help Desk console and create a new account.

 
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