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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Configure and manage authentication > Add a Certificate Authority to the Embedded Java CA Cert Keystore

Add a Certificate Authority to the Embedded Java CA Cert Keystore

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 535 Votes: 0 Revisions: 5

Web Help Desk does not accept certificates signed by a Certificate Authority (CA) that is not trusted by its Java Virtual Machine (JVM). To import the certificate into the trust store, export the certificate to the CRT file and import the CA. Run Porteclé as an administrator to import the CA. 

Import certificates on Windows and macOS

  1. Start Portecle
    If you have a Microsoft Windows system, execute:
    If you have a macOS system, navigate to Applications > WebHelpDesk > Portecle and double-click the Portecle icon. 
  2. Navigate to File > Open Keystore File.
  3. Open the cacerts keystore file. 
    If you have a Windows system, locate the keystore at:
    If you have a macOS system, open a terminal window and execute:
  4. When prompted, enter the default password:
  5. Click Tools > Import Trusted Certificates and locate the .crt file.
  6. Choose the following file and alias/name:
  7. Restart Web Help Desk.
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