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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Configure and manage authentication > Generate a Certificate Signing Request (CSR) in Web Help Desk

Generate a Certificate Signing Request (CSR) in Web Help Desk

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Created by Steve.Hawkins, last modified by carolyn.mazenko on Oct 24, 2018

Views: 1,851 Votes: 0 Revisions: 5

To use a Certificate Authority (CA) certificate in the Web Help Desk Administrator Console, create a Certificate Signing Request (CSR).

A CSR is a block of encrypted text that is generated on the server where the certificate is used. The CSR contains information that will be included in your certificate, such as your organization name, common name (domain name), locality, and country.

Before you generate a CSR, create a new keypair or replace an existing keypair

  1. Log in to the Web Help Desk server.
  2. Stop the WHD service
  3. Navigate to the WHD installation folder.
    • Apple® OS X:  /Library/WebHelpDesk    
    • Microsoft® Windows®\Program Files\WebHelpDesk    
    • Red Hat®/CentOS™/Fedora Linux:  /usr/local/webhelpdesk
  4. Run:
  5. Right-click the tomcat keypair and click Generate CSR. 


    The Generate CSR window displays.


  6. Enter a name for the CSR to help you remember the domain it validates.

    For example:

  7. Click Generate.

    The file is created.

  8. Send the file to your CA to request your certificate.

    The CA returns an X.509 certificate in DER (*.cer, *.crt), PEM (*.pem, *.cer, *.crt) or PKCS#7 (*.p7b, *.p7c) encoding.

After you generate a CSR, import the CA root and chain certificates.

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