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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Configure and manage authentication > Create a new keypair

Create a new keypair

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 832 Votes: 0 Revisions: 5
  1. Open a File Explore window.
  2. Launch the Portecle batch file from the following directory:

    Program Files\WebHelpDesk

  3. Click the Files of Type drop-down menu and select:


  4. Select the .jks file type.
  5. In the Enter Password field, enter the appropriate password.

    The default password is:


    The keystore displays, with a keypair entry alias labeled tomcat.

    Web Help Desk automatically created this key pair.

Replace an existing keypair

  1. Right-click an alias and select delete to delete a tomcat keypair.


  2. Click Tools > Generate Key Pair.
  3. Select an algorithm and key size.
  4. Enter either 1024 or 2048, and select RSA.
  5. Click OK.
  6. Enter the X.509 attributes for your certificate.
    1. Select a validity (in days) that matches the number of days your CA certificate will be valid.
      Typical validation periods are 6, 12, or 24 months.
    2. Enter a common name that matches the site used in the certificate.
      For example, if Web Help Desk is hosted at, your CN must be
    3. Enter an organization unit that helps distinguish this certificate from others for your organization.
    4. Enter an organization name, which is typically the name of your organization.
    5. Enter a locality name (such as a city name).
    6. Enter a state name.
      This is the full name of the state, province, region, or territory where your organization is located.
    7. Enter the country where your organization is located.
      This should be the two letter ISO 3166 country code for your country.
    8. (Optional). Enter a valid email address.
      ​​​​​​​This is an optional setting that your CA may use as the email address to send your certificate.
  7. Click OK.
  8. Enter the keypair alias tomcat, and click OK.
  9. Enter changeit in both fields for the keypair password, and click Enter.

    The new keypair aliased by Tomcat appears in the window.

Last modified