Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Set up the application > Set up client admin roles

Set up client admin roles

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 774 Votes: 0 Revisions: 5

You can set up a client admin to open tickets on behalf of other clients for a remote location or department. If the client tickets include service requests, incidents, and problem tickets that require additional diagnosis and intervention, the client admin can report these issues to management for problem resolution.

The client admin does not require a user license, but cannot act as a tech within the Web Help Desk deployment.

  1. Click Setup and select Clients > Client Admin Roles.
  2. Click New.
  3. In the Role Name field, enter a name for this role.
  4. In the Request Type Supported row, select the appropriate role check boxes.

    These request types populate with the Request Types you defined at Tickets > Request Types.

  5. Click Save. 

Add additional client admin permissions

You can add additional client admin permissions for a specific location.

If you select Client Admin Can Report for Others, the client admin has the option of creating a ticket and assigning a different client as the originator.

You can override the Default Client Admin Permissions values for each client admin by clicking the icon next to each client.

  1. Click Setup and select Companies and Locations, Location & Rooms.
  2. Click the appropriate location in the Location Name column.
  3. Click the pencil icon in the Location Info tab to edit the tab preferences.
  4. In the Default Client Admin Permissions row, select the appropriate values for the client admin.
  5. Click Save.
 
Last modified

Tags

Classifications

Public