Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Set up the application > Define client options

Define client options

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 353 Votes: 0 Revisions: 5

Client options are general settings that affect all clients who log in to Web Help Desk. Review these options and update them as needed.

  1. In the toolbar, click Setup.
  2. Click Clients > Options.
  3. If you want to allow clients to create accounts from the client interface, change the Client Can Create Account setting.

    If you allow clients to create accounts, SolarWinds recommends selecting Only if the client's email matches an Accepted Domain. Specify the accepted domains below.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/1G0/ClientOptions-CreateAccounts.png

  4. If you want to email login information to new clients, select E-Mail Client When Account Is Created.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/1G0/ClientOptions-EmailOnCreation.png

    To change the text of the email that Web Help Desk sends, choose Setup > E-Mail > Templates and open the New Account Message template.

  5. Review and update other settings as needed. See the tooltips for information about each option.
  6. Click Save.
 
Last modified

Tags

Classifications

Public