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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > Get started > Set up the database

Set up the database

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 910 Votes: 0 Revisions: 4

Before you install Web Help Desk, decide whether to use an embedded or external database. Web Help Desk comes standard with an embedded PostgreSQL database.

Use an embedded database

The embedded PostgreSQL??database is ideal for small to medium installations, and is configured as part of the Web Help Desk setup in the Web Help Desk Getting Started Wizard. See Using an embedded PostgreSQL database for more information.

Use an external database

If you use an external database, SolarWinds recommends using Microsoft SQL Server. Be sure to install and configure SQL Server before you install Web Help Desk. You can install SQL Server and Web Help Desk on the same server or separate servers. Web Help Desk can also use a new SQL database instance on an existing SQL Server.

See Creating a custom SQL database to set up an external Web Help Desk database.

 
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