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Home > Success Center > Web Help Desk (WHD) > Web Help Desk (WHD) Documentation > Web Help Desk Administrator Guide > WHD Installation requirements > Server hardware and software requirements for Web Help Desk

Server hardware and software requirements for Web Help Desk

Created by Steve.Hawkins, last modified by Tara Duval on Jan 31, 2019

Views: 3,226 Votes: 0 Revisions: 6

The following sections list the minimum hardware and software requirements for installing Web Help Desk.

Hardware

Component Requirements
CPU 64-bit Dual Core 3.0GHz or faster
RAM

3GB (up to 10 technicians)

Add 1GB for every 10 additional technicians

Hard Drive Space 20GB
Application Ports

8443 (default)

20293 (PostgreSQL)

Product Version
Apache Tomcat 7.0.77

Operating system

Platform Supported versions

Microsoft Windows

(less than 20 technicians)

Windows Server 2008 R2 (64-bit)

Windows Server 2012 (64-bit)

Windows Server 2012 R2 (64-bit)

Windows Server 2016

Microsoft Windows

(more than 20 technicians)

Windows Server 2008 R2 (64-bit)

Windows Server 2012 (64-bit)

Windows Server 2012 R2 (64-bit)

Windows Server 2016

Microsoft Windows

(Trial evaluation only)

Windows 7 (64-bit)

Windows 8.1 (64-bit)

Windows 10 (64-bit)

Apple iPhone

(for Web Help Desk Mobile)

Apple iOS® 9

Apple iOS 10

Apple OS X

10.11.0 (El Capitan)

macOS 10.12.0 (Sierra)
Red Hat Enterprise Linux (RHEL)

RHEL 6.5 (64-bit)

RHEL 7.0 (64-bit)

CentOS

CentOS 6.5 (64-bit)

CentOS 7.0 (64-bit)

Fedora

Fedora 24 (64-bit)

Fedora 25 (64-bit)

Oracle Java Version 8.0

Web browser

Due to frequent Google Chrome v32 and Mozilla Firefox v32 updates, check the SolarWinds support website for the latest information about compatibility issues between these web browsers and the latest version of Web Help Desk.

Type Supported versions
Google Chrome Latest version
Mozilla Firefox

Latest version

Microsoft Internet
Explorer?? (IE)

IE10

IE11

Apple Safari®

Safari 9

Safari 10

Microsoft Edge Latest version

 

 
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