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The Web Help Desk Application Programming Interface (API) supports the REST architecture for creating, reading, updating, and deleting data in Web Help Desk. This architecture uses a URL that uniquely identifies a Web Help Desk resource (such as a ticket or a ticket list) with an HTTP request method, identifying an action to be taken on the resource. The content of the HTTP request provides the data used to create and update the resource, which is typically in XML or JSON format.
For information about programming the REST API, see the Web Help Desk REST API Guide located on the SolarWinds Web Help Desk documentation website.